Wages, support software, and training costs are just a few of the expenses associated with having in-house customer service for your e-commerce business. Cut expenses and eliminate the friction that comes with doing your own retail customer service by having the Gooten team be an extension of your team. Reducing the back and forth communication results in happier customers who get answers faster.
Our highly trained support agents have years of experience in the print on-demand industry and understand the intricacies of our vendor network, platform, and products. Let them work directly with your end customers as if our team is your team – support emails come from your company alias (firstname.lastname@example.org) and we help your customers as if they were one of our own (they are!).
Focus on what you do best and grow your business while we handle the rest. Our team has a 92%+ customer satisfaction rating and we’re excited to make your customers our happy customers.
White Label Partner Support
Gooten has a full-time Partner Support team with 13 agents that provide 7-day a week support coverage. The team offers standard support to all Gooten partners, including addressing questions about orders, platform usage, and products. For Gooten partners who want us to handle their customer support, the team provides fully white labeled customer service, including:
White labeled email support (our team responds as if they’re answering from your company using an email alias email@example.com)
Bi-weekly management reporting on tickets, trends, and your customer’s feedback delivered to your inbox
FAQ creation tailored to your specific audience and brand from our template of the most common customer questions
Pre-determined customer service policies and standards in accordance with your company’s best practices and Gooten’s industry experience
Custom support ticket tagging and monitoring to measure effectiveness of specific campaigns or promotional efforts delivered to you in your bi-weekly report
White Label Support is available to Gooten’s enterprise partners and packages start at $1,500 USD monthly. For more information, please contact Heather, Director of Partner Support, at firstname.lastname@example.org.