The question I’m hearing most frequently these days is: “What should I expect for production during the holiday season?”
I’ll do my best to set expectations for how our vendors work during Black Friday and Christmas – the busiest production times of the year that are now upon us!
How to count the days that your order is in production
The day the order is submitted is considered “Day 0.” This day is not technically counted as part of the production schedule, though most vendors will begin making your order on that day. You can count the true production days like this:
- The 1st business day after the day of submission: Production Day 1
- 2nd business day: Production Day 2
- 3rd business day: Production Day 3
- 4th business day: Production Day 4
- 5th business day: Production Day 5 and so on…
Tracking your orders
The vast majority of Gooten products are produced in 3-4 days, meaning you should expect to see tracking numbers on orders by production days 3 or 4. That said, it’s normal to see that some of your orders don’t ship until Production Day 5 or 6 during the peak holiday busy season.
If an order hasn’t shipped by the 6th day of production, that’s when the Gooten vendor management team steps in. We maintain daily conversations with all of our vendors through shared portals and documents, which allows us to get updates from our contacts on the production floor. We follow-up several times daily on your behalf to get late orders shipped!
For more information on production times, especially during the busy holiday season of November and December, check out our blog, or listen in on one of our recent holiday webinars.
If you have any questions, you can always reach out to our superstar customer service team who will be happy to help you out.
Happy selling and good luck on Black Friday!