Gooten FAQ

Have a question? Try out our getting started guides or search below. If you can’t find the answer you are looking for email our support team. We are here to help.

Additional questions?

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  • Products are pushed into production within 24 hours of placing your order. Production time is usually a maximum of 4 days, and shipping time is varied depending on the products you order and the shipping method selected. Those details will be given to you in the product description as you add products through your admin account.

    Once an order goes out for delivery, you can view from your admin account which items are still out for delivery, which have shipped, and which have been delivered. This is done directly from the Orders page, and from there you can search by status.

    Our system provides as much transparency as possible and we have a dedicated Support team to ensure you and your customers have an outlet that quickly responds to any requests or issues.