Service & Support

Account Management

Gooten's team of account managers help our biggest partners with their biggest challenges.

It's people that make Gooten a true partnership.

At Gooten, our most popular feature isn’t a product we offer, a policy we support, or a feature of our technology. It’s our people — and specifically, the hard-working account managers who advocate, advise, and innovate on behalf of their clients every day.

Meet the Gooten Partnership Team

Stefan Bognar

"I’ve been working in the print-on-demand industry for quite some time, and I enjoy sharing all the inside tips and tricks that can help our partners expand and grow their business to their full potential! My hobbies include artsy night-time photography, and making dad jokes. I also have a silly dog (often mistaken for a sheep) you might be able to hear in the background when you're on a call with me."

Stefan's LinkedIn profile

Shelby Heard

"At Gooten, I've had the chance to work with a huge variety of e-commerce stores from all over the world! One of my favorite things about working at Gooten is having the chance to help companies really scale their business and achieve their wildest goals. I specialize in apparel, and work with a number of brands and agencies in media & entertainment. I also love musical theater and performing in my spare time."

Shelby's LinkedIn Profile

Phil Pinto

"I love problem solving, and a great story, too. Tell me about your business, and I can help make sure you’re getting the most out of Gooten! In my free time I like watching Barcelona play, eating my way through any city, and skiing. Let me know how I can help you get the most out of our platform, and I’m excited to grow our partnership."

Phil's LinkedIn Profile

Maddy Peck

"I've worked with hundreds of merchants in my time with Gooten, from store owners just getting started with new businesses, to large enterprises requiring complex technical integrations with our API. I handle our strategic partnerships directly, and oversee the account management team."

Maddy's LinkedIn Profile

Marko Milovanov

"I'm Gooten's Business Development Representative, which means I'll have the honor of being your first point of contact here and introducing you to how our system works. My goal is to get you started on a plan that will take your business to the next level, and help you get started on the right foot with us. Apart from having the opportunity to watch someone's business grow year after year, the greatest thing about my job is creating long-term relationships with our partners and getting to know them personally. Now, don't be a stranger!"

Marko's LinkedIn Profile

Services & Benefits

So what are the benefits of a dedicated, success-focused account manager? If you ask long-time Gooten partners, they'll cite a few key ones they more and more as they their businesses grow.

Onboarding & Migration

Larger stores moving to Gooten often have a lot of products, or want to move things over in stages. Our account team can help you go from trying out the service, to moving over major lines of business, on your schedule.

Problem Resolution

If your customers aren't getting the results you expect, your Gooten account manager will be the first person on the phone with the people making your products to find out exactly what's wrong, and how it's going to get better.

Industry Expertise

Our account managers work with more on-demand e-commerce than you can imagine. They've seen everything, and they're happy to lend their experience when you've have a question about testing new products, planning for the holidays, or setting expectations with customers.

Technology Insight

Nobody knows the Gooten platform and store integrations better than our account managers, and they spend all day with our designers and developers. If you're looking for a tip, trick, or shortcut, they've got it.