Gooten Manual

A collection of helpful articles to help you use Gooten

Cancelling Orders

When can an order be canceled through the Admin Panel?

If an order has one of the following statuses, it can be canceled simply by changing the status to “Cancelled”:

  • Needs Manual Approval
  • Pending
  • Hold

Screenshot

If your order status is already In Production you’ll need to contact partnersupport@Gooten.com to cancel - you won’t be able to cancel through your Admin Panel.

If your order status is already Shipped or Delivered the order can’t be cancelled.

If you’ve already received funds from the customer, you may need to issue a refund.