Bookmark this page for updates on any impacts to Gooten fulfillment.Read More About Our Response to COVID-19
With things changing so quickly in the world, we wanted to keep you apprised in real-time as we receive more information. At this time, Gooten is seeing few slow downs with our manufacturers and little disruption to the supply chain. Besides some heavy hit European and Asian regions, carriers continue to deliver packages as usual.
Our team also continues to work remotely and we are all here to support your businesses during this uncertain time.
Many ecommerce partners have started ramping up their marketing campaigns and are seeing good results, given more people are at home and online.
As always, we are here to watch out for your business, your orders, and your customers so that you can concentrate on the most important things in your lives. We will continue to update this page as we get more information.
April 8, 2020 - Two vendors — Acrylipress & Black River Imaging — are temporarily closing due to COVID-19
Because of this, a few items will be unavailable for the time being, but we will update when they are back up and running.
Certain Metal Ornament Shapes: Bell, Christmas Tree, Classic Round, Clover, Diamond, Dove Box, Fancy Mirror, Holiday Home, Holiday Star, Rain Drop, Sun Burst, Turtle Shell
April 2, 2020 - General update & shipping carrier updates; socks back in stock
Yes, we are still fulfilling orders and are fully operational.
We’ve been getting plenty of questions regarding our fulfillment, and the answer is, yes, we are still fulfilling orders & are fully operational! Our team has been on top of making sure there are no disruptions here. To read more about how we are able to still operate and fulfill orders with our manufacturing network, please refer to our COVID-19 Response.
Socks Back in Stock
We are happy to announce socks are finally back in stock! If you have had these in your store or were looking to add, feel free to start offering to your customers again.
We are still seeing little impact of shipping carriers unable to deliver to countries where a large amount of customer orders are being placed, but here are some affected areas and general carrier updates we want to share:
- DHL has suspended shipping to: Brunei, Darussalam, Cayman Islands, Easter Island, China, Ecuador, Honduras Hong Kong, India, Kuwait, Lebanon, Libya, Macao, Madagascar, Maldives, Mauritania, Moldova, Mongolia, Montenegro, Morocco, Myanmar, New Caledonia, Peru, Philippines, Samoa, Somalia, South Africa, Sri Lanka, Suriname, Tunisia, Zimbabwe, Angola, Benin, Cameroon, Gambia, Guatemala, Kyrgyzstan, Laos, Lebanon, Malawi, Moldova, Mozambique, Paraguay, Senegal, Seychelles, Sudan, Tajikistan, Tanzania, Tonga, Uganda, Uruguay, Vanuatu, Venezuela
- USPS has suspended shipping to the following countries: Botswana, Cayman Islands, Chad, Ecuador, Fiji, Honduras, India, Kuwait, Libya, Madagascar, Maldives, Mongolia, New Caledonia, Panama, Peru, Saudi Arabia, South Africa, Bolivia, Sri Lanka, Zimbabwe, Angola, Benin, Cameroon, Gambia, Guatemala, Kyrgyzstan, Laos, Lebanon, Malawi, Moldova, Mozambique, Paraguay, Senegal, Seychelles, Sudan, Tajikistan, Tanzania, Tonga, Uganda, Uruguay, Vanuatu, Venezuela
- USPS has removed the "guarantee" on all methods until further notice.
- UPS has also removed the "guarantee" on all methods until further notice.
- FedEx has removed their "Money Back Guarantee"
- All international and transatlantic shipments are moving with delays
For the most accurate information regarding deliveries to your area, we recommend checking with your local carriers and/or governments to see if deliveries may be restricted or disrupted, affecting the estimated delivery date for your order.
We are closely monitoring guidance from the Centers for Disease Control and Prevention (CDC) as well as the World Health Organization (WHO) around the spread of COVID-19: “In general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures.”
March 20, 2020 - California work restrictions and your order fulfillment
The governor of California recently ordered all Californians to stay at home for an undetermined length of time. As a result, manufacturers in California are closing their doors to comply. With Gooten's distributed manufacturing network, we are able to move production to other states that are not affected. If you are having trouble getting orders fulfilled through other manufacturers (outside of Gooten), please contact us and we can help.
March 20, 2020 - Accepting orders for Italy again; still expect delays there and to other countries
Gooten is accepting orders for end customers in Italy again. There are significant delays for all carriers across the globe to Australia, France, Ireland, Israel, Italy, Japan, New Zealand, Norway, Spain, Switzerland, Thailand, and United Kingdom, but packages are still being delivered. Expect 1-3 day delays for these countries.
March 19, 2020 - Delays in production of professional prints, framed prints, metal prints
At this time, we are seeing a slight delay in the production of professional prints, framed prints, and metal prints. While most of these will go out within the expected time, some orders could see a delay of 2 - 3 days. This will likely be the case for the next few weeks but we will update you as things change.
March 17, 2020 - Shipments to Italy, Hong Kong, Macau, & China
We've received notice from our manufacturers that most shipping carriers are not delivering to Italy, Hong Kong, Macau, and China at this time. As a result, until further notice, we will not accept orders for customers shipping to these locations as the likelihood they will receive the goods is too small. As soon as things change, we will update you here.
March 13, 2020 - Gooten team going completely remote
As a mostly remote team already, Gooten is fortunate to be very accustomed to working together from afar. For the foreseeable future, Gooten will be closing it's New York City headquarters and everyone who typically works in that office will be working remotely. As a partner, you should not feel any difference and we will continue to be here to support you.
March 12, 2020 - Flight ban does not affect goods
The current flight ban in place across many borders does not affect the transport of goods. As a result, we are not seeing any issues with orders shipping internationally.
March 9, 2020 - All manufacturers shipping and producing as usual
As the coronavirus has continued to spread, we are in touch with our manufacturers on a daily basis and are closely monitoring shipping carriers for any reduction in deliveries. At this time, we are not seeing any slowdowns for our manufacturers and they all have ample stock to accept your orders.