What Quality Management looks like at Gooten

by Gooten Editorial Team on Nov. 11, 2020

At Gooten, we’re committed to providing our merchant partners and their consumers with the best possible results when it comes to price, quality, and reliability of on-demand merchandise. Join Nadia Burgess, Director of Manufacturing at Gooten as she dives into the qualifying metrics Gooten looks for when conducting detailed inspections during the vetting process of new manufactures.

Check out the full video below!

Key Takeaways

1. The Gooten Network at a glance.

  • 35 manufacturers
  • 65+  global facilities
  • 95% on-time shipping rate
  • 98% error-free rate
  • 140+ products

2. Rigorous vetting process with new manufacturers to ensure high quality.

  • Pre-assessment
  • Order sample
  • Operations assessment survey
  • Set expectations
  • Technical integration
  • Go live!

3. How we proactively manage quality

  • Set quality expectations early on
  • Visit manufacturer production facilities regularly
  • Monitor quality trends based on feedback from partners
  • Error rate tracking and communication
  • Build out quality management function within operations team
  • Remain abreast of latest QEM and industry technology